Kristina Mueller Designs

Kristina Mueller Designs

Shipping Methods

For Ready-to-Ship listings, orders will be processed within 2-3 business days of purchase unless noted otherwise.

For Made-to-Order listings the processing time is in addition to the production time. Production time is currently at 3-4 weeks but is subject to change depending on my personal workload and other life obligations. Production time is stated in each Made-to-Order listing. If you need your item for a specific time please don’t hesitate to reach out, I would be happy to accommodate your request if possible.

Transit times vary, but orders being shipped within the US are typically received within 3-5 business days. Express Shipping is available upon request.

A tracking number will be provided once your order has shipped.

Return Policy

I want you to be beyond happy with your purchase! If for any reason you're not, returns are gladly accepted. 

  • PLEASE take the time to read my listings IN FULL before placing an order to avoid any unnecessary confusion.

  • To RECEIVE A REFUND I must be notified within 3 DAYS after receiving the item. The item must be shipped back within 14 DAYS in its original packaging and original unworn condition.

  • If you notify me after 3 days of receiving your item but within 7 DAYS you will RECEIVE A CREDIT toward your next KMD purchase. The item must still be shipped back within 14 days.

  • If the item shows any visible signs of wear and tear a refinishing fee will be deducted from your refund or credit on a case by case basis.

  • All shipping costs are the responsibility of the buyer.

  • I can't be held responsible for ordering the incorrect ring size. I will happily exchange or resize the ring for you (if applicable), however, shipping costs are the responsibility of the buyer. Whether or not there will be a resizing fee will be determined on a case by case basis. Ring sizers are available to assure the correct size is being ordered. I'd be happy to send you one complimentary!

  • Jewelry that has been customized in any way is non-returnable.

  • When returning an item I can not be held responsible for any jewelry that has been lost or damaged in the mail. Using a carrier with tracking and insurance is highly recommended.

Kristina Mueller Designs

PO Box 1497

Lake Placid, NY 12946